FAQ - The Saren

THE SAREN

Frequently Asked Questions

As a rough guide, the check-in time is after 2 PM.Let us know your arrival time in case you schedule and early check in we will do our best to have your room available.

When is the check-out time?

As a rough guide, the check-out time is before 12 PM. Ifyou plan a late checkout kindly let us know your departure time, we’ll our best to satisfy your needs.

Is reception open 24 hours?

Unfortunately, Our Reception Team available until 11 pm and after 11 pm – 7 am will handled by Security.

Which languages are spoken at Reception?

Bahasa Indonesia and English.

Can I leave my luggage?

Yes, we can look after your luggage.

If at check in your room is not ready yet or in case of early check out after. We will store your luggage free of charge on your check-in and check-out days.

Internet connection?

A wireless internet connection is available throughout the hotel. The guest rooms feature hi-speed web connectivity.

Which is the nearest airport?

The nearest airportis Ngurah Rai International Airportwhich is locatedaround 72 km away.

Can I rent motorbike at The Saren or Nearby?

We do offer motorbike rentals on-site, Our front desk staff can provide you with detailed information and help you make a reservation.

Is breakfast included in the price?

Breakfast is offered to all guests staying at The Saren.

What time is breakfast served?

Our breakfast is served daily from 7 AM to 11 AM at The Saren Kitchen & Lounge. Enjoy a variety of fresh fruits, pastries, hot dishes, and local specialties. For our vegetarian guests, we also offer a selection of plant-based options.

Is room service available? If so, at what times?

We offer room service from 7 AM – 9 PM. Simply dial our room service through Whatsapp number and our staff will be happy to assist you.

How far in advance do I have to book?

As soon as you have planned your trip! We sometimes have last-minute availability, but in generalthe earlier you book, the lower the room rate.

Is it cheaper to book online?

On our site, you will find a number of deals that are cheaper than the online rate, but there are certain restrictions.

When do I need to pay for the accommodation?

Payment of any outstanding balance is made when you check out, but payment must be guaranteed when you check in, unless agreed otherwise on the basis of the applicable rates.

Can I pay by credit card?

Yes, we accept Visa, MasterCard, and American Express.

Are pets allowed to stay at the property?

Unfortunately, we are unable to accommodate pets at this time. We apologize for any inconvenience this may cause.